Shipping policy

Shipping (Digital Delivery) Policy

This policy applies to all products purchased through our online platform.

1. Nature of Delivery

All products sold on our platform are digital gift card codes. No physical items are shipped or delivered.

2. Delivery Method

Once a payment has been successfully confirmed by our payment gateway, the gift card code will be delivered electronically via:

• Email, and/or
• SMS (where applicable)

The delivery details will be sent to the contact information provided by the customer at checkout.

3. Delivery Time

Delivery is typically instant upon payment confirmation.
However, in some cases, delays may occur depending on:

• Payment gateway verification times
• Security checks for high-risk transactions
• Network or system delays

Customers are advised to wait for confirmation before contacting support.

4. Order Accuracy

Customers are responsible for ensuring that:

• The correct email address and/or phone number is provided at checkout
• The selected product matches the intended platform or region

We are not responsible for delivery issues caused by incorrect or incomplete customer information.

5. Region Compatibility

Some gift card codes are region-specific. If a code is purchased for the wrong region, it may not work on the customer’s account. In such cases, we recommend verifying compatibility before purchase.

6. Non-Delivery Issues

If a customer does not receive their code after payment confirmation, they should contact support with:

• Order reference number
• Proof of payment

We will investigate and ensure resolution where applicable.

7. Fraud Prevention

For security reasons, some orders may be subject to additional verification before delivery is completed. This is to protect both the customer and the platform.

8. Contact Support

For any delivery-related issues, customers can reach our support team via the contact details provided on the platform.