Refund Policy

Overview

Africa Digital Hub is a digital marketplace that offers gift cards and other digital products sourced from verified suppliers. Due to the nature of digital products, our refund policy differs from that of physical goods.

Please read this policy carefully before making a purchase.

Delivery of Digital Products

All products sold on our platform are delivered electronically via email, SMS, or through the contact details provided during checkout.

Orders are processed immediately after payment has been successfully verified by our payment gateway. Delivery times may vary depending on the payment method used and the time required for payment confirmation.

Most orders are delivered within a few minutes of successful payment verification.

Refund Eligibility

We may offer a refund, replacement, or store credit in the following circumstances:

• The purchased code was not delivered after successful payment.

• The code delivered is invalid and cannot be redeemed.

• The customer received a code different from the product purchased.

• A technical error on our platform resulted in an incorrect delivery.

All claims must be reported within 7 days of purchase.

Non-Refundable Purchases

Refunds will not be provided in the following situations:

• The gift card or digital code has already been redeemed.

• The customer purchased the wrong product.

• The customer purchased a product that is incompatible with their account, platform, country, or region.

• The customer changed their mind after delivery.

• The customer failed to review product details, usage requirements, or regional restrictions before purchasing.

Customers are responsible for ensuring that the selected product is compatible with their intended use before completing a purchase.

Regional Restrictions

Many gift cards and digital products are region-specific and may only be redeemed in certain countries or on accounts registered in specific regions.

Customers should carefully review the product description and regional requirements before purchasing.

Africa Digital Hub cannot provide refunds for products purchased for an unsupported region if the correct product was delivered as described.

Verification Process

To protect customers and suppliers from fraud, we may request additional information before processing a refund request. This may include proof of purchase, screenshots of redemption attempts, or other relevant information.

Refund Processing

Where a refund is approved, the funds will be returned to the original payment method whenever possible.

Refund processing times vary depending on the payment provider and financial institution involved. Approved refunds are generally processed within 10 business days.

Customer Support

If you experience any issues with your order, please contact our support team as soon as possible.

Email: emulilo17@protonmail.com

Support is available through email, live chat, and our official social media channels. Customers may contact us at any time, and we will make every effort to resolve issues promptly.

Policy Updates

Africa Digital Hub reserves the right to modify this Refund Policy at any time. Any updates will be published on this page and become effective immediately upon posting.